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The Appraiser Coach Podcast


Listen while you drive to and from appraisal inspections as Dustin Harris, The Appraiser Coach, gives you helpful tips, tricks, ideas, and principles which will make you a better appraisal business owner. Dustin has been a successful real estate appraiser for many years. As the Appraiser Coach, he has made it his life’s mission to teach other appraisers across the country to also succeed and thrive as real estate appraisal business owners. Join Dustin each week as he keeps you informed with the latest in the appraisal profession, interviews movers and shakers, talks to your peers about what is important to them, and shares with you his secrets to incredible success.

May 14, 2017

If you have not heard the name, you certainly have heard about the technology.  Exos is the new system Servicelink is using to manage appraisal orders.  There have been a lot of myths surrounding this new technology and Danny Wiley, from Exos and Servicelink, is here to answer our questions.  Even if you do not work for Servicelink, you will want to listen to this episode because Exos is open to other clients that you may work for.  


Merle g Jones
five and a half months ago

Just got a voice mail message from Servicelink, an AMC which i've done work for off and on for the past 20+ years. They told me about their new Exos for appraisers and wanted me to call them back to discuss it with them. From what i've read, it doesn't seem like something i want to get involved in. I enjoy being independent and this seems like just another way to control appraiser's for less money. I don't think i'll be calling them back.

John Smith
over six months ago

Why the hell would an independent appraiser want to be MICRO MANAGED? You are NOT are ONLY client. I will represent myself as I have for the past 17 years. THANKS, BUT NO THANKS.

Danny Wiley
almost seven months ago

Hi, Teresa. Thanks for your feedback!
EXOS digitizes the scheduling process and is simply the tool used to connect the appraiser and consumer. You are still in control of your business and your schedule. The goal of EXOS isn’t to eliminate any communication, but to streamline it. You can have as much communication with your point-of-contact as you previously had; in fact, EXOS actually makes it easier to contact them. For example, there is a Click-to-Dial feature that makes it convenient for you to call your point-of-contact while in the field. Also, EXOS allows you to instantly view property information at the time the appointment is scheduled. Additionally, the property contact has already had the opportunity to verify the details, helping to ensure that you are receiving the most up-to-date information. We are always making enhancements and updates to the EXOS technology to continue to improve the appraiser experience.
If you’d like to discuss further, please don’t hesitate to reach out to me at Danny.Wiley@svclnk.com.

Teresa Martin
almost seven months ago

Thank you for the Servicelink/Exos podcast, Dustin. It confirmed why I do not work for large AMCs. If I wanted my appraisal practice to be micro-managed, I would go to work as a staff appraiser where I would receive health insurance, paid vacation and 401k benefits. At issue, is the Exos scheduling system. I pride myself on providing my clients excellent customer service. This begins with the initial point of contact. My company reputation is on the line and I do not want someone from outside my company representing me/my company when scheduling the appointment. In addition, I interview the homeowner or real estate broker to determine what improvements have been made to the subject and when. I also ask if carbon monoxide/smoke detectors are installed, utilities are all on, and if there is access to the attic and crawlspace (if FHA/USDA). I explain that I will be looking for/in these items/areas and if not present/available, it will likely require a return trip, additional fee, and delay in the process. Homeowners/brokers appreciate this heads up and most often have these items available at the time of my inspection. Spending a few extra minutes in dialogue with homeowner/brokers on the front end builds rapport and sets the tone for the rest of the appraisal process. Thank you for your always positive and informative podcasts. I appreciate all that you do for all independent fee appraisers.