Listen while you drive to and from appraisal inspections as Dustin Harris, The Appraiser Coach, gives you helpful tips, tricks, ideas, and principles which will make you a better appraisal business owner. Dustin has been a successful real estate appraiser for many years. As the Appraiser Coach, he has made it his life's mission to teach other appraisers across the country to also succeed and thrive as real estate appraisal business owners. Join Dustin each week as he keeps you informed with the latest in the appraisal profession, interviews movers and shakers, talks to your peers about what is important to them, and shares with you his secrets to incredible success.
Got a call the other day from a borrower who had a very bad experience with a local appraiser. From her description I had a pretty good idea who the appraiser was. I mentioned who I thought it was...She was surprised. The point was that the appraiser has a bad attitude and is generally rude to people. He is one who is down of the business, and no surprise. Doesn't have very much work. I was speaking with the Utah Division of Real Estate, one of the investigators told me that they would have about 50% fewer complaints if the licensees were nice to people. We have coached our appraisers and staff to be nice and find ways to solve people's problems rather than tell them whey what the want can't be done. That approach has been very beneficial in developing good will and work. Perhaps a topic to be discussed is how do borrowers who have questions about an appraisal? Borrowers often don't know the rules or understand the process. Too many appraisers hang up when the borrower calls. Ideas on how to deal with these phone calls that I suspect everyone gets might be useful. We find that when we explain our relationship with our client (the lender) and that we would be happy to visit once we have permission people tend to respond favorably once they understand the process. We have on more than a few occasions told the borrower the request from the lender a reconsideration of value on work we have done if there is some relevant information that was not adequately considered in appraisal. We get a few people who will not be satisfied, but generally find that kinds words go a long way.
Keep up the good work
almost two months ago
Great podcast. I have been appraising for 20 years. I am fascinated by the vitriol I hear & see from appraisers - It really allows me to separate myself from my competitors. I love appraising. I love it.